• Lifeline is a government-supported program that provides free mobile phone service to qualified low-income customers. If you qualify for the Lifeline Program, you will receive a free mobile phone from Total Call Mobile, a limited amount of free wireless service, and unlimited access to customer service and 911. For more information or assistance, call 1-800-661-7391.
  • You qualify for the Total Call Mobile Lifeline Program if you or your household are enrolled in certain government programs or if your household income is below a certain percentage of the poverty line. Select your state above to see the qualification requirements in your state.
  • If you qualify for the Lifeline Program, you can choose from the Lifeline Plans offered by Total Call Mobile. For plan details, click here.
  • In addition to the terms and conditions on the applicable Total Call Mobile Lifeline sign up form, all standard terms and conditions of service apply. To sign up for a Total Call Mobile Lifeline Plan, you must affirm that you do not currently have a Lifeline Plan with any other company (wireless or landline). Also, to remain qualified for Lifeline, you must successfully complete an annual verification. For full terms and conditions, click here.
  • Lifeline Plan 1 is at no cost to you unless you purchase additional minutes or text messages. As an alternative, you can also choose certain Total Call Mobile prepaid plans at a discounted rate under Lifeline Plans 2-4. The discount for Lifeline Plans 2-4 varies by state. Select your state above to see the discount in your state. All of Total Call Mobile’s Lifeline Plans include:

  • A free phone (selected by Total Call Mobile). Call customer service if you are interested in upgrading your phone, for an additional fee.
  • Free customer service calls.
  • Free 911 and balance inquiry calls.
  • Free voicemail, caller id, and call waiting features.
For additional minutes, text messages, or international calls, load a regular "Anytime Plan" refill or call customer service.
Minutes
Included
Additional
Minutes
Text Messages IncludedAdditional Text MessagesData IncludedAdditional Data
Plan 1 (250 minutes per month for free)250 (Domestic)$0.10 / min0$0.05 / Text0Unavailable
Plan 2* (Discounted 1000 Talk & 1000 Text)1000 (Domestic)$0.10 / min1000$0.05 / Text0Unavailable
Plan 3* (Discounted Unlimited Talk & Text)Unlimited (Domestic)NAUnlimitedNA0Unavailable
Plan 4* (Discounted Unlimited Talk, Text & Data)Unlimited (Domestic)NAUnlimitedNAUnlimitedNA
*Discount varies by state. Select state above for the discount in your state
  • Total Call Mobile (“TCM”) service is for personal use within the United States, Puerto Rico, and the U.S. Virgin Islands. “Unlimited” does not mean unreasonable use, which includes but is not limited to conference calling, monitoring services, abnormally large data transmissions, broadcasts, telemarketing, autodialed calls, commercial uses, an abnormally high number of calls/messages or abnormally long calls, tethering to another device for data transmission, or any other usage that interferes with TCM’s underlying service/network resources. Data is only available for select handsets. TCM data plans may not be used with smartphones/PDA devices unless the plan is explicitly identified for such devices. International calls are charged at the applicable rate plus airtime. Advertised international rates and “Free International Locations” do not apply to calls made to foreign mobile phones or to off network/special locations and in some instances may be higher. The “Free International Locations” promotion only applies when using the Anytime Plan (i.e. 10¢ per minute) but such locations are 2¢ per minute on all other plans. Directory assistance is charged at $1.25 per call. TCM reserves the right to limit picture message size at any time. Governmental taxes and fees will be charged where applicable. Plans, rates, and fees are subject to change without notice. For more information, current rates, and a complete list of “Free International Locations,” please call Customer Service at 1-800-643-4926. The rates herein are valid as of September 24, 2014. Unless otherwise indicated on the package, the handset is refurbished/reconditioned. For additional information on Hearing Aid Compatibility, please see www.totalcallmobile.com.
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  • What is the Lifeline Program?
  • Lifeline is a government-supported program that provides free mobile phone service to qualified low-income customers. If you qualify for the Lifeline Program, you will receive a free mobile phone from Total Call Mobile, a limited amount of free wireless service, and unlimited access to customer service and 911. For more information or assistance, call 1-800-661-7391.
  • How do I qualify for the Lifeline Program?
  • You qualify for the Total Call Mobile Lifeline Program if you or your household are enrolled in certain government programs or if your household income is below a certain percentage of the poverty line. Select your state above to see the qualification requirements in your state.
  • What plans can I sign up for if I qualify for the Lifeline Program?
  • If you qualify for the Lifeline Program, you can choose from the Lifeline Plans offered by Total Call Mobile. For plan details, click here.
  • What are the terms and conditions for Total Call Mobile Lifeline Plans?
  • In addition to the terms and conditions on the applicable Total Call Mobile Lifeline sign up form, all standard terms and conditions of service apply. To sign up for a Total Call Mobile Lifeline Plan, you must affirm that you do not currently have a Lifeline Plan with any other company (wireless or landline). Also, to remain qualified for Lifeline, you must successfully complete an annual verification. For full terms and conditions, click here.
  • Where are Total Call Mobile Lifeline plans available?
  • Select your state above to determine if Lifeline through Total Call Mobile is available in your state.                         
  • How do I apply for a Lifeline phone through Total Call Mobile?
  • Select your state above and you can download and submit the application for your state. You can also call 1-800-661-7391 and an advisor will assist you with the application process.
  • Will Total Call Mobile Lifeline service work nationwide?
  • Yes. Total Call Mobile Lifeline service has coverage nationwide. However, service may not be available in all areas. To determine if service is available in your area, click here to view a coverage map.
  • How much do Total Call Mobile Lifeline Plans cost?
  • If you choose the free Lifeline plan (i.e. Lifeline Plan 1 with 250 domestic minutes), there is no charge to you unless you purchase additional services. There are no monthly bills, activation fees, recurring fees, or surcharges. If you choose a discounted monthly plan under Lifeline Plans 2-4, you will have to prepay the applicable discounted fee every month.
  • What if I need more minutes than what is included in the monthly allotment?
  • You can add value to your Total Call Mobile account using a debit or credit card by calling 1-800-661-7391. You can also add money to your account at www.totalcallmobile.com or by using a Total Call Mobile “Anytime Plan” refill card.
  • How long can I use my Total Call Mobile Lifeline service?
  • When you sign up for Lifeline through Total Call Mobile, you are confirming that you qualify for service based on government program participation or your income eligibility. You are also confirming that you are the head of your household and that your household receives only one lifeline discount (wireless or landline). Total Call Mobile will contact you annually to verify that you still qualify for Lifeline. If during the annual verification process you do not respond by the response date or we learn that you no longer qualify, we will discontinue your Lifeline service. It is your responsibility to inform us immediately upon learning that you no longer qualify for Lifeline, and we will discontinue your Lifeline service at that time. If you fail to use your phone for sixty (60) days, your Lifeline service will be discontinued.
  • When will I receive my minutes each month?
  • Upon application approval and receipt of your phone, you will need to follow the activation instructions included with your phone. Once your phone is activated, your monthly allotment of minutes will automatically be added to your account. You will continue to receive your allocated minutes every month thereafter until you no longer qualify for the program.
  • What should I do if I do not receive my minutes in a particular month?
  • Please call 1-800-661-7391 and a customer service representative will assist you.                               
  • How do I activate my Total Call Mobile phone?
  • Follow the activation instructions included inside the packaging of your phone.                               
  • What should I do if I lose my Total Call Mobile phone?
  • We can help you get a replacement phone. We usually can have it to you in just a few days, and we will transfer any remaining balance in your account to your replacement phone. Call us at 1-800-661-7391 to replace your phone.
  • What should I do if my Total Call Mobile phone breaks?
  • If you experience an equipment malfunction, call us at 1-800-661-7391 and we will arrange for a replacement mobile phone. Depending on the circumstances, you may be charged for the replacement phone.
Information coming soon.
Customer Service: 800.661.7391 / For Agents: 800.630.4140 OUR COMPANY / CONTACT US / FAQs / TERMS & CONDITIONS
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