Lifeline is a government-supported program that provides free mobile phone service to qualified low-income customers. If you qualify for the Lifeline Program, you will receive a free mobile phone from Total Call Mobile, a limited amount of free wireless service, and unlimited access to customer service and 911. For more information or assistance, call 1-800-661-7391.
 
You qualify for the Total Call Mobile Lifeline Program if you or your household are enrolled in certain government programs or if your household income is below a certain percentage of the poverty line. Select your state above to see the qualification requirements in your state.
 
If you qualify for the Lifeline Program, you can choose from the Lifeline Plans offered by Total Call Mobile. For plan details, click here.
 
In addition to the terms and conditions on the applicable Total Call Mobile Lifeline sign up form, all standard terms and conditions of service apply. To sign up for a Total Call Mobile Lifeline Plan, you must affirm that you do not currently have a Lifeline Plan with any other company (wireless or landline). Also, to remain qualified for Lifeline, you must successfully complete an annual verification. For full terms and conditions, click here.
  • • Lifeline Plan 1 is at no cost to you unless you purchase additional minutes or text messages. As an alternative, you can also choose certain Total Call Mobile prepaid plans at a discounted rate under Lifeline Plans 2-5. The discount for Lifeline Plans 2-5 varies by state. Select your state above to see the discount in your state. All of Total Call Mobile’s Lifeline Plans include:

  • A free phone (selected by Total Call Mobile). Call customer service if you are interested in upgrading your phone, for an additional fee.
  • Free customer service calls.
  • Free 911 and balance inquiry calls.
  • Free voicemail, caller id, and call waiting features.
  • $39 activation fee
For additional minutes, text messages, or international calls, load a regular "Anytime Plan" refill or call customer service.
Minutes Included Additional Minutes Text Messages Included Additional Text Messages Data Included Additional Data
Plan 1 (250 minutes per month for free) 250 (Domestic) $0.10 / min 0 $0.05 / Text 0 Unavailable
Plan 2* (Discounted 1000 Talk & 100 Text) 1000 (Domestic) $0.10 / min 1000 $0.05 / Text 0 Unavailable
Plan 3* (Discounted Unlimited Talk for $19.99) Unlimited (Domestic) NA 0 $0.05/Text 0 Unavailable
Plan 4* (Discounted Unlimited Talk & Text for $29.99) Unlimited (Domestic) NA Unlimited NA 0 Unavailable
Plan 5* (Discounted Unlimited Talk, Text & Data for $39.99) (1st 1GB at up to 3G speeds; speeds reduced to up to 128 Kbps for remainder of plan cycle) Unlimited (Domestic) NA Unlimited NA Unlimited NA
*Discount varies by state. Select state above for the discount in your state
  • Total Call Mobile (“TCM”) service is for personal use within the United States, Puerto Rico, and the U.S. Virgin Islands. “Unlimited” does not mean unreasonable use, which includes but is not limited to conference calling, monitoring services, abnormally large data transmissions, broadcasts, telemarketing, autodialed calls, commercial uses, an abnormally high number of calls/messages or abnormally long calls, tethering to another device for data transmission, or any other usage that interferes with TCM’s underlying service/network resources. Data is only available for select handsets. For the unlimited talk, text and data plan, data speed is up to 3G for the first 1 GB; speeds reduced to up to 128 Kbps for remainder of plan cycle. International calls are charged at the applicable rate plus airtime. Advertised international rates and “Free International Locations” do not apply to calls made to foreign mobile phones or to off network/special locations and in some instances may be higher. The “Free International Locations” promotion only applies when using the Anytime Plan (i.e. 10¢ per minute) but such locations are 2¢ per minute on all other plans. Directory assistance is charged at $1.25 per call. TCM reserves the right to limit picture message size at any time. Governmental taxes and fees will be charged where applicable. Plans, rates, and fees are subject to change without notice. For more information, current rates, and a complete list of “Free International Locations,” please call Customer Service at 1-800-643-4926. The rates herein are valid as of September 24, 2014. Unless otherwise indicated on the package, the handset is refurbished/reconditioned. For additional information on Hearing Aid Compatibility, please see www.totalcallmobile.com.
  •                                                                                                                    
  • What is the Lifeline Program?
  • Lifeline is a government-supported program that provides free mobile phone service to qualified low-income customers. If you qualify for the Lifeline Program, you will receive a free mobile phone from Total Call Mobile, a limited amount of free wireless service, and unlimited access to customer service and 911. For more information or assistance, call 1-800-661-7391.
  • How do I qualify for the Lifeline Program?
  • You qualify for the Total Call Mobile Lifeline Program if you or your household are enrolled in certain government programs or if your household income is below a certain percentage of the poverty line. Select your state above to see the qualification requirements in your state.
  • What plans can I sign up for if I qualify for the Lifeline Program?
  • If you qualify for the Lifeline Program, you can choose from the Lifeline Plans offered by Total Call Mobile. For plan details, click here.
  • What are the terms and conditions for Total Call Mobile Lifeline Plans?
  • In addition to the terms and conditions on the applicable Total Call Mobile Lifeline sign up form, all standard terms and conditions of service apply. To sign up for a Total Call Mobile Lifeline Plan, you must affirm that you do not currently have a Lifeline Plan with any other company (wireless or landline). Also, to remain qualified for Lifeline, you must successfully complete an annual verification. For full terms and conditions, click here.
  • Where are Total Call Mobile Lifeline plans available?
  • Select your state above to determine if Lifeline through Total Call Mobile is available in your state.                         
  • How do I apply for a Lifeline phone through Total Call Mobile?
  • Select your state above and you can download and submit the application for your state. You can also call 1-800-661-7391 and an advisor will assist you with the application process.
  • Will Total Call Mobile Lifeline service work nationwide?
  • Yes. Total Call Mobile Lifeline service has coverage nationwide. However, service may not be available in all areas. To determine if service is available in your area, click here to view a coverage map.
  • How much do Total Call Mobile Lifeline Plans cost?
  • If you choose the free Lifeline plan (i.e. Lifeline Plan 1 with 250 domestic minutes), there is no charge to you unless you purchase additional services. There are no monthly bills, activation fees, recurring fees, or surcharges. If you choose a discounted monthly plan under Lifeline Plans 2-4, you will have to prepay the applicable discounted fee every month.
  • What if I need more minutes than what is included in the monthly allotment?
  • You can add value to your Total Call Mobile account using a debit or credit card by calling 1-800-661-7391. You can also add money to your account at www.totalcallmobile.com or by using a Total Call Mobile “Anytime Plan” refill card.
  • How long can I use my Total Call Mobile Lifeline service?
  • When you sign up for Lifeline through Total Call Mobile, you are confirming that you qualify for service based on government program participation or your income eligibility. You are also confirming that you are the head of your household and that your household receives only one lifeline discount (wireless or landline). Total Call Mobile will contact you annually to verify that you still qualify for Lifeline. If during the annual verification process you do not respond by the response date or we learn that you no longer qualify, we will discontinue your Lifeline service. It is your responsibility to inform us immediately upon learning that you no longer qualify for Lifeline, and we will discontinue your Lifeline service at that time. If you fail to use your phone for sixty (60) days, your Lifeline service will be discontinued.
  • When will I receive my minutes each month?
  • Upon application approval and receipt of your phone, you will need to follow the activation instructions included with your phone. Once your phone is activated, your monthly allotment of minutes will automatically be added to your account. You will continue to receive your allocated minutes every month thereafter until you no longer qualify for the program.
  • What should I do if I do not receive my minutes in a particular month?
  • Please call 1-800-661-7391 and a customer service representative will assist you.                               
  • How do I activate my Total Call Mobile phone?
  • Follow the activation instructions included inside the packaging of your phone.                               
  • What should I do if I lose my Total Call Mobile phone?
  • We can help you get a replacement phone. We usually can have it to you in just a few days, and we will transfer any remaining balance in your account to your replacement phone. Call us at 1-800-661-7391 to replace your phone.
  • What should I do if my Total Call Mobile phone breaks?
  • If you experience an equipment malfunction, call us at 1-800-661-7391 and we will arrange for a replacement mobile phone. Depending on the circumstances, you may be charged for the replacement phone.
 
LifeLine is a program subsidized by the federal and California state governments and provides free services to qualified low-income customers. If you qualify, you will receive a free mobile phone from Total Call Mobile, and, through LifeLine, a limited amount of free wireless service and unlimited access to 9-1-1 and customer service. For more information, call 1-800-661-7391
 
Yes, by applying for the California Lifeline Program, you acknowledge and agree that your account is being charged a $39 activation fee. However, if your California Lifeline Program application is approved within 30 days, you understand that $39 will be credited to your account. In the event your California Lifeline Program application is denied or is not approved within 30 days, you understand that you must pay the $39 activation fee and that your account will be converted to a Total Call Mobile retail plan of your choice or your phone will be deactivated.
 
You may qualify for the LifeLine program in the State of California if you, a dependent, or your household is enrolled in certain government programs or if your household income is at or below certain income limits. For more information, please click here.
 

For California Lifeline Service Frequently Asked Questions, click here
 
All standard terms and conditions of service apply. To sign up for a Total Call Mobile LifeLine Plan, you must affirm that you do not currently have a Lifeline plan with any other company (wireless or landline). Also, to remain qualified for Lifeline, you must successfully complete the annual renewal form provided by the California LifeLine Administrator. For full terms and conditions, click here.
 
Monthly Plan Monthly Plan Includes Regular Plan Charge Lifeline Plan Charge1 Additional Charges California Lifeline Eligible
California LifeLine Unlimited Talk Unlimited domestic voice minutes $29.99 $0.00   $0.05 per text Eligible
California LifeLine 1000 Talk & 1000 Text 1000 domestic voice minutes 1000 text messages worldwide $29.99 $0.00 $0.033 per minute $0.05 per text Eligible
California LifeLine Unlimited Talk &Text Unlimited voice minutes Unlimited text messages $39.99 $10.00 None Eligible
California LifeLine Unlimited Talk, Text & Data Unlimited domestic voice minutes Unlimited text messages Unlimited data (first 1GB at up to 3G speeds; speeds reduced to up to 128 Kbps for remainder of plan cycle) including Picture Messaging $49.99 $20.00 None Eligible
 (1) Reflects plan charge after California LifeLine subsidy, federal Lifeline subsidy, and any applicable additional company discounts are applied.
 
 
  CALIFORNIA LIFELINE UNLIMITED TALK CALIFORNIA LIFELINE 1000 TALK & 1000 TEXT CALIFORNIA LIFELINE UNLIMITED TALK & TEXT CALIFORNIA LIFELINE UNLIMITED TALK, TEXT & DATA
Regular Rate $29.99 $29.99 $39.99 $49.99
Federal Lifeline Discount $9.25 $9.25 $9.25 $9.25
California LifeLine Discount $12.65 $12.65 $12.65 $12.65
Monthly Discounted Rate $0.00 $0.00 $10.00 $20.00
Additional Company Discount $8.09 $8.09 $8.09 $8.09
Number of Domestic Minutes (Included) Unlimited 1000 Unlimited Unlimited
Domestic Text Messages (Included) 0 1000 Unlimited Unlimited
Data None None None Unlimited (first 1GB at up to 3G speeds; speeds reduced to up to 128 Kbps for remainder of plan cycle) including Picture Messaging
Applicable Taxes, Fees, and Surcharges None
California LifeLine Taxes, Fees, and Surcharges Exemption California LifeLine customers exempt
Per Minute/Message Fee for Additional Minutes/Messages $0.05 per text $0.033 per minute $0.05 per text Not Applicable Not Applicable
Fee for Additional Data No data No data No data No charge
Fee for Calling 911 or Total Call Mobile Customer Service No charge
Fee for Calling N11 Special Service Numbers (211, 311, 511, 711, and 811) No added charges2
Fee for Calling 411 No added charges2
Fee for Calling Directory Assistance No added charges2
Fee for Calling Operator Services No added charges2
Activation Charge / Service Conversion Charge $39.00
(Activation charge waived if California LifeLine application
approved within 30 days)
Cell Phone Fee None for basic handset. Additional charges apply for upgraded handset.
Restocking Fee Within Three Days of Service Activation None
Deposit None
Early Termination Fee None
Nationwide Domestic Long Distance No added charges2
Caller ID No added charges2
Call Waiting No added charges2
Call Forwarding Not available
Voicemail No added charges2
3-way Calling Not available
900/976 Blocking No charge
Rollover Unused Minutes/Text Option No
Contract Needed No minimum term. Standard and California LifeLine Terms and Conditions apply.
Credit Check Needed No
 
Service/Feature Name Service/Feature Definition LifeLine Service /
Feature Rate and Charge
Service/Feature Restrictions
3-Way Calling A feature that allows you to add another participant to an existing call. Not Available Not Applicable
Caller ID A feature that alerts you to an incoming call and allows you to see the number from which the call is originating $0.00 None
Call Waiting A feature that alerts you to an incoming call while you're on a call and allows you to switch between the two calls.2 $0.00 None
Call Forwarding A feature whereby all calls to your mobile phone number redirect automatically to another number that you designate. Not Available Not Applicable
Voicemail A feature that lets a caller leave a message or access other available options if a line is busy or not answered.2 $0.00 None
Toll Blocking A feature to limit toll spending thresholds on plans that are not unlimited.2 $0.00 Note: once toll limits have been reached, only calls to 611 and 911 are permitted.
International Long Distance (ILD) Blocking A feature where outbound calls are blocked to international destinations. $0.00 Note: international long distance is blocked by default unless a person adds additional top up. Customers would have to purchase additional top up card and place an international call.
900 / 976 Call Block A feature where outbound calls are blocked to 900 and 976 numbers. $0.00 None
Local Calls Any call, text message or other connection made to a location in your local calling area. * Local calls will be charged at Airtime / Voice per minute rates unless the plan has unlimited Airtime / Voice minutes associated with it. None
  Long Distance   Any call, text message or other connection made to a location outside your local calling area. * Long distance will be charged at Airtime / Voice per minute rates unless the plan has unlimited Airtime / Voice minutes associated with it. None
211 - Information Referral Service Information referral service.2 $0.00 None
311 - Government Information Non-emergency government service information.2 $0.00 None
411 - Directory Services 411 gives you access to telephone numbers and addresses of business, government, and residential listings.2 $0.00 Note: Customers can also call 1-800-FREE411 for directory services.
511 - Transportation Information Non-emergency government service information.2 $0.00 None
611 - Customer and Repair Service Customer service and repair information. $0.00 None
711 - TRS Relay Access FCC adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS).2   $0.00 Note: minutes associated with the call made using the 711 relay service will be deducted.
811 - Call Before You Dig (CBUD) Information CBUD information to protect pipes.2 $0.00 None
911 - Emergency Services Emergency call number based on location information available. $0.00 None
0 - Operator Services Live Live Operator2 $0.00 None
0 - Operator Services Automated Automated Operator2 $0.00 None
0 - Operator Services Person-to-Person Person-to-Person Operator Assisted2 $0.00 None
Deaf / Disabled Service Second line available to deaf and disabled Lifeline Subscribers. Based on plans selected Note: Available to qualified deaf or disabled qualified California LifeLine subscribers.
Deposit for Service A refundable charge due at service activation $0.00 Not Applicable
Restocking Fee A charge to return handset $0.00 None
Activation Charge / Service Conversion Charge A charge to activate or change service $39.00 Note: Activation charge waived if California LifeLine application approved within 30 days
  2 No charge for feature, but standard per minute airtime charges/deductions apply based on call duration.
  • • If you qualify for the California LifeLine Program, you can choose from the California LifeLine Plans below. All of Total Call Mobile’s California LifeLine Plans include the following:

  • A free basic phone (selected by Total Call Mobile; call customer service for upgrade options)
  • Free customer service calls
  • Free voicemail, Caller ID, and Call Waiting
  • Free 911 and balance inquiry calls
  • For additional minutes, text messages, or international calls, load an “Anytime Plan” refill or call customer service
  • California LifeLine Plans are subject to a one-time $39.00 activation fee. If the California LifeLine Administrator determines that you are eligible for the California LifeLine Program, Total Call Mobile will waive the $39.00 activation fee.
For additional minutes, text messages, or international calls, load a regular "Anytime Plan" refill or call customer service.
Monthly
Discounted
Rate
Minutes
Included
Additional
Minutes
Text Messages IncludedAdditional Text MessagesData IncludedAdditional Data
Unlimited Talk$0 per monthUnlimited (domestic)$0None$0.05 per textNoneNot available
1000 Talk & 1000 Text$0 per month1000 min.(domestic)$0.033 per minute1000 texts$0.05 per textNoneNot available
Unlimited Talk & Text$10.00 per monthUnlimited (domestic)$0Unlimited$0NoneNot available
Unlimited Talk, Text & Data$20.00 per monthUnlimited (Domestic)$0Unlimited$0Unlimited$0
  • SERVICE TERMS & CONDITIONS
  • Comprehensive terms and conditions are included in handset packages and are available at www.totalcallmobile.com. Total Call Mobile (“TCM”) service is for personal use within the United States, Puerto Rico, and the U.S. Virgin Islands. “Unlimited” does not mean unreasonable use, which includes, but is not limited to, conference calling, monitoring services, abnormally large data transmissions, broadcasts, telemarketing, autodialed calls, commercial uses, an abnormally high number of calls/messages or abnormally long calls, tethering to another device for data transmission, or any other usage that interferes with TCM’s underlying service/network resources. Data is only available for select handsets. For the unlimited talk, text and data plan, data speed is up to 3G for the first 1 GB; speeds reduced to up to 128 Kbps for remainder of plan cycle. International calls are charged at the applicable rate plus airtime. Advertised international rates and “Free International Locations” do not apply to calls made to foreign mobile phones or to off network/special locations and in some instances may be higher. The “Free International Locations” promotion only applies when using the Anytime Plan (i.e. 10¢ per minute), but are otherwise 2¢ per minute. Directory assistance is charged at $1.25 per call. TCM reserves the right to limit picture message size at any time. Governmental taxes and fees will be charged where applicable. Plans, rates and fees are subject to change without notice. For more information, current rates, and a complete list of the “Free International Locations” please call Customer Service at 800.550.5265 or visit our website. The rates herein are valid as of March 1, 2015.
  •                                                                                                                    
  • What is the Lifeline Program?
  • LifeLine is a program subsidized by the federal and California state governments and provides free services to qualified low-income customers. If you qualify, you will receive a free mobile phone from Total Call Mobile, and, through LifeLine, a limited amount of free wireless service and unlimited access to 9-1-1 and customer service. For more information, call 1-800-661-7391.
  • How do I qualify for the Lifeline Program?
  • You may qualify for the LifeLine program in the State of California if you, a dependent, or your household is enrolled in certain government programs or if your household income is at or below certain income limits.
  • What plans can I sign up for if I qualify for the Lifeline Program?
  • If you qualify for the LifeLine program, you may choose from any of the LifeLine Plans offered by Total Call Mobile. For plan details, click on the “California LifeLine Plans” tab above.
  • What are the terms and conditions for Total Call Mobile Lifeline Plans?
  • All standard terms and conditions of service apply. To sign up for a Total Call Mobile LifeLine Plan, you must affirm that you do not currently have a Lifeline plan with any other company (wireless or landline). Also, to remain qualified for Lifeline, you must successfully complete the annual renewal form provided by the California LifeLine Administrator. For full terms and conditions, click here.
  • How do I apply for a Lifeline phone through Total Call Mobile?
  • The California LifeLine Administrator will send you an application form in the mail. The application must be completed and signed by the person whose name appears on the form and returned to the California LifeLine Administrator before the due date indicated on the form. The LifeLine Administrator will notify you and Total Call Mobile once it determines whether or not you are eligible for LifeLine.
  • What if I need more minutes than what is included in the monthly allotment?
  • You can add value to your Total Call Mobile account using a debit or credit card by calling 1-800-661-7391. You can also add money to your account by using a Total Call Mobile “Anytime Plan” refill card.
  • Will Total Call Mobile Lifeline service work nationwide?
  • Yes. Total Call Mobile Lifeline service has coverage nationwide. However, service may not be available in all areas. To determine if service is available in your area, click here to view a coverage map. However, coverage limitations such as signal strength, weather, and service interruptions may affect your ability to make or receive calls, including calls to 911 in the event of an emergency. Also, removing the handset from the home may prevent other household members from making and receiving calls.
  • How long can I use my Total Call Mobile Lifeline service?
  • To remain qualified for a LifeLine Plan, you must successfully complete the annual renewal form provided by the California LifeLine Administrator. If you fail to complete the annual renewal by the required date, you will be de-enrolled from the LifeLine plan. It is your responsibility to inform us immediately upon learning that you no longer qualify for LifeLine, and we will discontinue your LifeLine service at that time. If you fail to use your phone for sixty (60) days, your LifeLine service will be discontinued.
  • Does Total Call Mobile offer California LifeLine discounts to all customers?
  • Total Call Mobile offers California LifeLine discounted services on a non-discriminatory basis to any customer residing within the service territory where the Company offers retail wireless telephone services. Total Call Mobile will only provide California LifeLine discounts to participants who are found eligible for California LifeLine by the California LifeLine Administrator.
  • Are Total Call Mobile California LifeLine participants required to purchase bundled plans with video, data, and/or other services to receive California LifeLine discount?
  • No.
  • What handsets does Total Call Mobile offer to California LifeLine Participants?
  • Total Call Mobile provides a free basic handset to California LifeLine participants. Handsets are refurbished. However, if a California LifeLine participant desires to purchase an upgraded handset, Total Call Mobile will offer all handsets to participants on the same basis as the Company’s retail customers.
  • Does Total Call Mobile provide a voice-grade connection?
  • Yes. LifeLine customers have the ability to send and receive voice-grade calls over all domestic distances (local and long distance) via a wireless voice-grade connection to the public switched telephone network. Domestic voice calls are not distance sensitive; a customer does not pay more for making a domestic long distance call than for a call within their local exchange area.
  • What happens if a California LifeLine participant fails to receive a voice-grade connection and notifies the service provider?
  • California LifeLine participants are entitled to a voice-grade connection. If a California LifeLine participant fails to receive a voice-grade connection and notifies Total Call Mobile, Total Call Mobile will (1) promptly restore the voice-grade connection, or if not possible, (2) provide telephone service to that participant using a different technology if one is available from Total Call Mobile and if the participant agrees. However, if a voice-grade connection cannot be provided, the participant may contact Total Call Mobile to terminate California Lifeline Service without penalty.
  • Are there times when my service may not work?
  • Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions, as well as proximity. Service can only be available when in range of a transmission source, which you should be aware of when leaving your home area. Service is dependent on radio towers which require electricity to operate and could become non-functional in the event of a power outage if backup power is not available or runs out. Further, because Total Call Mobile provides service in California by reselling services of its underlying wireless network Carrier, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by Total Call Mobile’s underlying Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier's radio telephone system. Neither Total Call Mobile, nor any Carrier, shall have any liability for service failures, outages or limitations of Service.
  • What happens if I decide to terminate my California LifeLine Service shortly after activation?
  • California LifeLine participant may terminate service at any time for any reason without incurring early termination fees. If a California LifeLine participant terminates service within three days of service activation, excluding national holidays, applicable service connection charges and deposits, if there were any, would be refunded. However, Total Call Mobile California LifeLine Service does not require payment of a service connection charge or deposit by a customer who is found eligible for California LifeLine Service by the California LifeLine Administrator. Prepaid account balances are non-refundable and are not redeemable for cash or credit.
  • As a California LifeLine participant, can I pay my phone bill in person without being assessed a fee?
  • Total Call Mobile is a prepaid service provider that does not bill its customers. Although Total Call does not accept payment in person, a customer may add money to the account by credit or debit card or by purchasing a refill PIN and loading it on the phone. Except for the retail price of the amount or plan added to the customer account, there is no added fee per refill.
  • Are calls to 911 and Total Call Mobile Customer Care free and unlimited for California LifeLine participants? Do they count against my allotted voice minutes or number of calls?
  • Calls to 911 and Total Call Mobile Customer Care are free and unlimited for Total Call Mobile California LifeLine participants, and they do not count against allotted voice minutes or number of calls.
  • Are there standards for 911 emergency services location accuracy and reliability?
  • Your handset will be able to place calls to 911 even if you have no minutes available. It is advised, by Public Safety Officials, that you should be prepared to provide information about your location when making a 911 or other emergency call. Wireless service, unlike landline phones, uses less reliable methods to place calls and to determine your phone number and location. Network coverage can be adversely affected by weather, structures, buildings, geography, etc. Because of these factors, emergency operators may not be able to determine your location or your phone number, or, you may not be able to complete a call at all. Occasionally, callers may attempt to call 911 in areas where there is no wireless coverage. If there is no wireless coverage, your call to 911 may not go though and you should dial 911 from the nearest landline phone. Enhanced 911 service, also known as E911, relies on GPS technology to obtain location information. This service is dependent on a number of factors such as the abilities of the local emergency authorities, GPS ability of your phone, whether your GPS enabled handset has GPS turned on, and your phones ability to obtain a GPS Satellite signal which can be impaired by being indoors, weather, etc. Even when available, E911 does not always provide accurate location information.
  • What is the fee for accessing 800 or 800-like toll-free services?
  • There is no added fee to access 800 or 800-like toll-free services, but these calls count against allotted voice minutes.
  • Does Total Call Mobile provide free access to the California Relay Service via 711?
  • Yes. Total Call Mobile California LifeLine participants have access to California Relay Service via 711 at no added fee. Associated calls using the 711 relay service count against allotted voice minutes.
  • Does Total Call Mobile provide access to two California LifeLine discounted telephone lines to Deaf and Disabled Telecommunications Program participants?
  • Yes, Total Call Mobile will provide access to two California LifeLine discounted telephone lines to participants in the Deaf and Disabled Telecommunications Program.
  • What happens if Total Call Mobile discontinues its participation in the California LifeLine Program?
  • In the event that Total Call Mobile were to discontinue offering California LifeLine service, 30-days’ prior notice would be provided to participants.
  • Will my Total Call Mobile device work on another provider’s network?
  • Total Call Mobile handsets are designed to be activated on our networks and in other coverage areas that we may make available to you through our underlying Carrier. As programmed, it will not accept wireless service from another carrier.
  • What happens after I receive my phone at a Total Call Mobile event or location?
  • Even though Total Call Mobile provides a handset directly to you when you apply for LifeLine service, this does not mean the LifeLine application process is complete. After you receive your phone, you will have 1,000 free promotional minutes and 1,000 free promotional texts that you can use until your LifeLine application has been approved by the California LifeLine Administrator. We will notify you via text message when the California LifeLine Administrator has approved your LifeLine application and verified your eligibility. Once your LifeLine application has been approved and your eligibility verified, you will be placed on the LifeLine plan you chose at the time of enrollment. If your LifeLine application comes back with a denial requesting more information, we will reach out to you to gather the additional information required.
  • What happens when the Total Call Mobile handset is removed from the home?
  • When you remove your Total Call Mobile handset from your home, other family members in your household may not be able to reach 911 emergency services.
  • Who can I contact if I have a complaint?
  • You can always contact Total Call Mobile Customer Service if you have any questions, concerns, or complaints by dialing 611 from your Total Call Mobile phone or by dialing Total Call Mobile’s toll-free number 800-550-5265. However, you may also contact the California Public Utilities Commission’s Consumer Affairs Branch: by telephone 1-800-649-7570 (Monday – Friday, 8:30am – 4:30pm); or by mail CPUC Consumer Affairs Branch, 505 Van Ness Ave., San Francisco, CA 94102.
Information coming soon.
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